Customer Service

  1. Payment methods
    We only accept the following credit cards: Visa, Mastercard and American Express. The Payment process is conducted by the company Borgun ehf through their secure server. Your credit card statement will show name of our registered company, which is Trade State ehf.
  2. Credit card charge
    All the prices in our web shop are in ISK (Icelandic Kronur). We deliver invoices in ISK only. Customers with credit cards different fron ISK will be charged depend upon the exchange rate of ISK vs the currency of the card.
  3. Discounts
    We offer discounts only via promo codes. TO receive the promo code please contact us directly via e-mail: info@icesuvenirs.com
  4. Delivery time
    We are sending ordered goods in two working days time from the time of receiving order by us. If we are unable to do this in that time for any reason we are informing our customers about this fact via e-mail.
  5. Shipping
    We offer two different shipping options:
    a. Local pick up – for the customers who are able to fetch the goods from our warehouse.
    b. Shipping via Posturinn – for all the customers abroad we use regular shipping provided by Icelandic Post. Your package tracking nr will be sent to you via e-mail. Other shipping options can be provided on demad with additional charge.
  6. Shipping time
    Shipping time will vary depending on customer‘s location. To countries in Europe and Scandinavia you may expect about 10-20 working days. For shipments to America, you should allow about 15 to 30 working days.
  7. Import duties and taxes
    Import duties and taxes very in every country, therefore IceSouvenirs.com owned by Trade State ehf can not be responsible for any cost of import duties or additional taxes.
  8. Returns
    In case of lack of satisfaction of ordered goods customer may return them within 14 days Trade State ehf to receive a full refund. However the full shipping back cost will be paid by the customer. Refunds are done on receipt of the merchandise. Any complaints regarding purchases or services should be sent to info@icesouvenirs.com
  9. Account
    We always recommend to register an account in our web shop. That will for example give you access to the history of your orders and fasten the check out process. Owning an account in the web shop makes the flow of information way easier as much as it increases the quality of our services.

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